FAQs

VALUE OF FACILITIES

In the world of luxury products, Bespoke is not simply a service offering unique products; Bespoke itself provides the Client with discreet ego satisfaction. In addition to high-quality materials selected from famous brands in the world, what makes Quyn’s exclusive creations so expensive is the sophisticated personalization process.

To create a finished product, artisan Quyen has to spend several years learning and integrating that knowledge into his own creative style. Most of the stages require meticulousness and high concentration, aiming to meet strict standards of aesthetics, sensitivity, durability, … before the product reaches the customer.

More than that, Quyn’s creations embody the understanding and sharing of common values ​​of both interests and feelings between the owner and the brand, creating values ​​not only in the present but also in the future. future. It is a journey to bring Vietnamese people’s dream to reach the world, far beyond the concept of “pure processing”.

TIME ORDER

Based on many different factors such as the scarcity of materials, the level of detail of the design, … each Quyn craft will have a different expected completion time, basically divided into groups:

  • For products in the Accessories list (including phone cases, bands and watch boxes,…) the order time is from 5-7 days.
  • Wallets (Men and Women) products have an order time of 8-11 days.
  • Crafts in the Belts category (Men and Women) have an order time of 11-15 days. For models that include personalized pendants, lead times can be up to 26-28 days.
  • Crafts in the category Clutch, Backpacks & Crossbody Bags, Briefcases have an order time from 18-21 days.
  • Crafts in the Women’s Bag category have an order time of 18-21 days.
  • Crafts in the category of Exclusive Products have an order period of 20-40 days.

The above estimated time is counted from the time the order is completed and the Company receives the payment from the Client through the Company account, excluding the delivery time.

PAYMENT

For domestic orders, customers can choose from the following payment methods:

  • Cash
  • Payment via Bank Card
  • Online payment via Bank Account

For international orders, Quyn accepts the following forms of payment:

  • Payment by international money transfer service Paypal
  • Payment via business account.

All information about Quyn’s payment account will be provided when customers contact.

DELIVERY

Domestic orders take about 1-3 days to deliver.

For international orders, Quyn trusts the service from DHL Express through its own shipping channel, door-to-door delivery. Delivery time depends on Customer’s geographical location and local situation.

EXCHANGE – PAYMENT POLICY

Quyn is committed to making finished products in accordance with the requirements of the order in terms of design and quality. In the event that the product does not meet that commitment, the customer can choose to request a correction or destruction of the unique design.

For errors arising during the use of the Customer, Quyn supports to take care of the product with the most favorable price. At this time, we do not offer 1-for-1 service or refund under any circumstances.

METHODS OF REFUND AND CHARGES ARRIVAL

Customers pack and attach purchase invoices to bring directly to Quyn’s office or deliver by post to the address: Lot 17-18 Thanh Xuan Residence, 35 Le Van Thiem, Thanh Xuan, Hanoi. Customers are kindly requested to pay the shipping cost in advance when returning.

In case you need more information related to the return procedure, please contact the customer service department of Quy by phone: +84 888112223 or email: inquiry@quyn.vn